Special Assitance And
Requests
ValueJet caters to all and makes the needs of its passengers a priority by providing tailor made assistance possible to our non-able bodied passengers. Contact us to speak to a representative about your concerns
Frequently asked questions
Q :What if I have special medications that I must carry with me?
Ans :If you have to take your prescribed medication on board, kindly carry your prescription with you when you board any flight especially when they are more than the permitted volume to be carried in the cabin. For further information concerning any particular medications, consult with your doctor before you take any flight.
Q :Can my child travel alone on a ValueJet flight? (Unaccompanied minor)
Ans :Yes. You can book our Unaccompanied Minors service for children aged 5 to 15 who are flying alone. We always do our best to make the journey comfortable & memorable to them throughout the entire passenger journey until they meet their parents or guardian at their destination.
The travel fares depend on the age of the child. For more information about this, kindly get in touch with our customer services team. They are always happy to assist.
The travel fares depend on the age of the child. For more information about this, kindly get in touch with our customer services team. They are always happy to assist.
Q :I require a Special Service Request (SSR) on my flight. What do I need to do?
Ans :If you require a Special Service e.g. Wheel Chair, Child Bassinet, Special Meal, etc, kindly indicate when making your ticket reservations or simply let us know by going to Manage your booking.
Can't find the answer you're looking for? Reach out to our customer support team.
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