Frequently Asked Questions
Find answers to your questions about ValueJet's products, services and more.
Baggage, Lost & Damaged Properties
What is my allowance for checked baggage?
- ValueLite and ValueSaver services include 7kg hand luggage with 23kg checked baggage.
- ValueXtra and ValuePlus include 23kg checked baggage and allow you to add extra checked baggage to your booking (maximum 20kg).
- ValuePremium passengers have 2 pieces checked baggage included. The total weight on these two bags must not exceed 30kg.
What is my allowance for cabin baggage?
Liquor, cigarettes and perfume in reasonable quantities are also permitted in addition to the above. As a general rule, all liquids, gels and aerosols, pastes, lotions, creams, drinks and other items of similar consistency must be in containers with a capacity no greater than 100ml. Such items might include the following:
- Medicines
- Shampoo
- Creams
- Hair gel
- hair spray
- Suntan lotions
- Toothpaste
- Liquid or aerosol deodorants
- Perfumes
- Cosmetics such as mascara and lip gloss
- Other items of similar consistency
We expect you to be able to lift your own bag into the overhead locker. Cabin crew can assist you if you are elderly, travelling with young children or have a condition that requires support.
All cabin baggage must be of a size that fits under the seat in front of you and must fit in one of the overhead lockers. You are not allowed to place bags and other items behind your legs. It is also important to note that items are not permitted to obstruct the aisles and the emergency exits. This is forbidden by the Nigerian Civil Aviation Authority.
While disembarking and taking items out of the overhead lockers, always look after the safety of your fellow passengers. Ensure you follow the limitation on weight, which helps minimise the risk of injury to passengers, should a bag fall from an overhead locker.
How will my baggage allowance be calculated?
What is the policy for transporting Dangerous Goods?
Transportation of such goods is regulated by the International Civil Aviation Organization (ICAO) and the Nigerian Civil Aviation Authority (NCAA). Goods falling under the category of Dangerous Goods are not allowed in passenger or crew-checked baggage or cabin baggage.
For more information, kindly view the list of Dangerous Goods to learn what is permitted in luggage, and what you need to declare at the airport.
- Disabling devices
- Briefcase with alarm devices installed, and other smart briefcases
- Gases (flammable, non flammable or toxic) such as camping gases
- Lighters with non absorbable gases and refills
- Explosives, ammunition, fireworks and rockets
- Flammable solids such as 'strike anywhere' matches and highly flammable items
- Substances which emit flammable gases on contact with water
- Oxidizing materials (such as bleaching powder and peroxide)
- Infectious and toxic materials
- Radioactive materials
- Corrosive materials (such as mercury, acids, alkali)
- Magnetized material and other similarly dangerous products
- Personal medical oxygen devices that utilise liquid oxygen
- Fuel cell systems and spare fuel cartridges
Kindly check with our Ground Staff for more clarity in case you require more information about the nature of your baggage and items.
What are the rules and charges for travelling with animals?
Can I carry firearms, weapons and ammunition in my baggage?
- You must be in possession of the original firearms licence in your name and all original documents stating the appropriate clearances and permissions of said firearms, weapons and ammunition.
- The carriage of any type of firearm, weapon and ammunition must be approved by ValueJet before your flight. You will have to complete a form which will be given to you before departure. So kindly come much earlier for your flight as this process of approval might take a longer time.
- The firearm must be completely unloaded and, if possible, dismantled and packed inside a suitcase or standard gun case.
- Ammunition must be securely stored in a strong, sealed box packed inside a suitcase and surrounded by other contents. The suitcase must not bear an ‘Explosive’ label.
- The maximum gross weight of the ammunition carried by any single customer is 5kg (11lb). Customers travelling in groups must carry ammunition in their own separate bags, with no single bag carrying more than the 5kg (11lb) limit.
- All fireworks and any other items containing explosives, for example Christmas crackers, firecrackers, bottle rockets, poppers and sparklers are forbidden to be carried either as carry‑on baggage or as checked baggage on our flights.
Please check with our Ground Services team for more questions at the airport.
What should I do if my baggage is lost or damaged?
A 'Property Irregularity Form (PIF)' would be given to you to fill and a ticket will be raised which will contain a unique reference number that we can use to trace your baggage. Then you can use your reference number to check the status of your baggage.
In the report you should include as much information about your baggage as possible, including the colour, brand and any identifying marks. If you have left the airport without filling out a report, please get in touch with us as soon as possible.
When we receive your baggage, we'll contact you to arrange a delivery time.
Do I get compensated if my baggage is lost or damaged?
For all other baggage enquiries, please contact the lost items office at the airport where your flight landed.
The customer service agents there will be able to help you.
Special Assistance And Requests
What if I have special medications that I must carry with me?
I am pregnant, what do I need to fly on ValueJet flights?
28 - 34 weeks are required to submit a 'Fit to fly' certificate for local flights.
Can my child travel alone on a ValueJet flight? (Unaccompanied minor)
The travel fares depend on the age of the child. For more information about this, kindly get in touch with our customer services team. They are always happy to assist.
I require a Special Service Request (SSR) on my flight. What do I need to do?
Online Booking on ValueJet
What is online booking and how does it work?
- create an itinerary to suit your travel plans
- request and purchase other items e.g. a particular seat, an additional baggage, or request other services (SSRs)
- pay online by credit or debit card using our secure server, or with one of our other payment methods where available
To book your flights online, select your travel cities and dates, choose a suitable flight, confirm your personal details, and decide how you'd like to pay. It is really convenient.
Make an online booking now
How do I know my ticket has been booked and paid for?
The booking reference, PNR, indicates that your reservation has been confirmed. An email confirming your booking will be sent to the email address provided by you during the booking process and your ticket will be attached.
What is an electronic ticket (e-ticket)?
Each passenger will have their own unique e-tickets even if they are grouped under one Booking Reference. With your unique e-ticket, you can make changes and request for a special service. You can do all these by going to Manage your booking on the ValueJet website or app.
What is the maximum number of passengers I can make a reservation for?
Can I change or transfer passenger name on my ticket?
What payment methods are available when booking online?
You may be offered one or more of the following payment options:
- All bank-issued Debit cards in Nigeria works.
- Local debit cards in some countries.
- Credit cards subject to confirmation (Visa, MasterCard, etc).
- Real-time or online bank transfer (via Monnify).
- Offline bank transfer subject to confirmation before issuance of ticket.
Please check your preferred option while checking out your booking.
What should I do if I paid but have not received a ticket?
What is Booking on Hold?
When you are ready to pay, you can walk up to any of our offices, or contact us directly. You can also go to Manage your booking online and complete the booking process.
Ancillary Products
- Additional baggage
- Seat pre-selection
- Flexible Ticket
- Airport Transfer
- Priority Boarding: ₦1,000
Do I have to register on flyvaluejet.com before I can book online?
Covid-19 Information
Do I have to wear a face mask to travel on ValueJet?
Can I still choose my seat on the flight?
ValueFlyer frequently asked questions
enrollment
How do I enrol myself to the Valueflyer Loyalty Program?
Who can apply for membership to Valueflyer Loyalty program?
Membership is open to only individuals not companies or organizations.
Any individual above 18 years old can join Valueflyer Loyalty Program.
Is there any specification for my Valueflyer Loyalty membership password?
It must have a minimum of 5 characters.
It can contain alphabets, numbers or special characters.
Can the same email address be used to enrol different members into Valueflyer Loyalty program?
When do I start earning points?
When will I get my get a permanent plastic card?
Members will get a plastic card upon attaining the Silver tier level and above.
Electronic membership cards are also available online at www.flyvaluejet.com
Will I get a welcome pack?
When a member is upgraded to a higher tier, the welcome pack will be sent as per the respective tier (Silver, Gold and Platinum).
Tier | Welcome Pack |
|---|---|
| Silver |
|
| Gold |
|
| Platinum |
|
How do I contact Valueflyer Loyalty Service Centre?
reset password
How can I reset my password?
profile update
Can I update my profile details?
Email address
Telephone numbers
Contact address
Identification type and number
Details like;
First name
Last name
Date of Birth
cannot be updated by members.
An email should be valueflyer@flyvaluejet.com along with a copy of their valid Id.
Can I contact the call centre to update my profile details?
earning points with value flyer loyalty program
How will the number of points I earn be calculated?
The number of points you'll earn from flights will be calculated as shown in the Earning points table.
| ValuePoints | |||||
|---|---|---|---|---|---|
| Routes | Premium (D, W) | Fully-Flexi (S, B) | Semi-Flexi (H, K) | Non-Flexi (L, M) | Low Cost (N, O, Q, T) |
| LOS - ABB | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| LOS - ABV | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| LOS - BNI | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| LOS - JOS | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| LOS - PHC | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| ABV - PHC | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| ABV - KAN | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| ABV - YOL | 2,400 | 2,100 | 1,800 | 1,500 | 900 |
| LOS - KAN | 3,200 | 2,800 | 2,400 | 2,000 | 1,200 |
| LOS - YOL | 3,200 | 2,800 | 2,400 | 2,000 | 1,200 |
Is there any enrolment bonus for a new member?
What points will I earn as a member?
Value Points
Earned by members when flying with Valuejet based on the booking class and fare paid on the ticket.
Tier Points
Earned by members when flying with Valuejet and it is used to move from one tier level to another or maintain the existing tier (for Silver, Gold and Platinum).
Tier Bonus Points
Silver members earn a bonus of 5% ValuePoints.
Gold members earn a bonus of 10% ValuePoints.
Platinum members earn a bonus of 15% ValuePoints.
How long are my Valuepoints valid for?
claiming missing points
How do I ensure my points get auto-credited to my account when I travel?
To ensure your points are automatically credited to your membership account, please remember to advise your membership number when making a reservation and ensure that your booking name matches the name in your account.
Can I claim missing points for my past flights prior to enrolment?
To claim points on ValueJet flights, send your ticket number or booking reference to valueflyer@flyvaluejet.com You can claim points for flights taken up to 90 days prior to enrolment into the Programme.
How can I claim points for flights taken after I have enrolled in the programme?
To claim points on ValueJet flights, log on to your membership portal via www.flyvaluejet.com Alternatively, you can send your ticket number or booking reference to valueflyer@flyvaluejet.com
You can claim points for past flights not older than 90 days.
What is the eligible retro claim period?
All flights need to be claimed within 90 days of your flight activity date.
tier levels
How can I achieve a higher tier level?
Upon enrolment, all members will be on the Purple tier. A member progresses from one tier to another only if he/she earns the required number of Tier points within a period of 12 months.
Tier Level | Tier Points |
|---|---|
| Purple | 0 |
| Silver | 300 |
| Gold | 540 |
| Platinum | 720 |
How to maintain the tier level?
To maintain a given tier level, members have to earn a designated number of Tier Points within 12 months from the tier upgrade month.
The table below shows the number of Tier Points required to renew the tier level.
Tier Level | Tier Points |
|---|---|
| Purple | 0 |
| Silver | 300 |
| Gold | 540 |
| Platinum | 720 |
If a member does not achieve the required number of Tier Points, he/she will be downgraded to the next lower tier level
for example - If a Gold member has not earned 520 Tier Points during the 12 months period, the account will be downgraded to the Silver tier.
What is the validity of each tier?
Purple Tier - has no validity limits as it does not expire.
Silver, Gold and Platinum Tiers - are valid for 12 months from the month earned.
redemption of points for flights and upgrades
How can I redeem points?
You can use your points to redeem reward tickets on ValueJet flights via www.flyvaluejet.com/valueflyer or by sending a mail to valueflyer@flyvaluejet.com. Reward requests sent via email should be sent at least 7 business days prior to travel date."
What are the types of flight rewards available?
Reward tickets and Upgrades.
Is there any payment involved when I request for the reward ticket
Only government taxes will be paid by members.
Can a nominee use my points for reward ticket?
Yes, you can nominate someone to use your points for reward ticket. An email request must be sent to valueflyer@flyvaluejet.com with a scanned copy of the nominee's valid photo ID.
How much is the cost for the child and infant reward tickets?
For children between 2 to 12 years old, the reward ticket will be priced at 75% of normal redemption points has to be booked along with an adult. Infant reward tickets are priced at 10% of the normal redemption points.
What are the date change penalties for a reward ticket?
Date change can be processed up to 24 hours prior to departure at a fee of NGN5,000 or equivalent of 1000 points.
What is the validity of the reward ticket?
The ticket is valid for one year from the date of issuance of the original ticket for unused tickets. If the first leg of the journey is used, then the ticket is valid for one year from the first date of travel.
Can points be refunded?
The refund request must be sent to valueflyer@flyvaluejet.com within the ticket validity, up to 72 hours before departure.
An administration fee of 10% of the points redeemed will be deducted. In case of no-show, reward tickets are non-refundable. However, government tax is refundable."
Can Points + Cash option be used to pay for a reward?
We do not accept cash and points at the moment.
Which tickets are eligible for upgrades?
Tickets booked in the S, B, H, K, L, M classes can be upgraded to Y using points.
See points table for more details. Upgrade requests should be made at least 48hrs prior to departure and sent to valueflyer@flyvaluejet.com
Can the upgraded ticket be refunded?
The original ticket issued can be refunded as per the fare rules of the ticket paid.
The points used for the upgrade will be refunded up to 24 hours prior to departure after a deduction of 10% of total miles required for the upgrade.
Can't find the answer you're looking for? Reach out to our customer support team.